No, sorry. No results or advice will be given during your visit to CardioLabs. While you are present, we perform the test and then you are free to go. The data is then carefully measured and analysed. This is then reviewed by a Cardiologist who summarises findings and adds treatment guidance and if any other tests are suggested.

Anything urgent will be acted on immediately and the appropriate action taken. 

Not long! We adhere to our principles of rapid result processing. We aim to get results back to GP within 72hrs of test. For any reasons this will not be met, we will communicate this to the patient and referrer.

For the first half of 2022, nearly 90% of echocardiogram tests are back to referring GP within 24hrs of completing the test. Holter monitoring results are processed and reported within 48hrs of the return of the equipment. 

Yes. We run effective scheduled clinics with specific test timings. This allows the maximum efficiency and flexibility. We aim to have no wait list and of course, if you have urgent requirements we will endeavour to help.  

No one. Collected personal data is stored securely on servers based in New Zealand. This data is accessed only by CardioLabs over a secure internet connection. Data will not be shared with third parties without your permission.

Data protection and back up following a 321 approach. CardioLabs stores and backs up raw data on its NAS with data also externally stored and reported on secure platforms: Elixir and Pulse.

New Zealand privacy laws and acts are strictly followed by CardioLabs and associated companies. [Privacy Act (2020) and the rules in the Health Information Privacy Code (2020)].

Test reports may be uploaded to your local DHB database. This is to ensure your up to date diagnostic information is available for any hospital visits.

HealthLink. All correspondence and results are communicated through this secure pathway. This is the standard for health professionals in New Zealand.

7 years. Data and diagnostic images are maintained for a minimum of 7 years. 

EFTPOS preferred. Full payment on the day of testing is required. Most common card payments are accepted. Surcharge of 1.8% (variable to change) is applied for credit card payments

Sorry. Results of testing will not be released until full payment has been received.

Fees. There is a late cancellation (<24hrs) fee of 50% of the service charge. If a patient does not attend, 100% of the service will be invoiced.

Yes Please. CardioLabs holds itself to the highest standards and treat every patient equally.

Please speak to us, phone, email or write. Any concerns, complaints, or complements. We can't improve if we do not know.